How should a QMA respond to a resident expressing concerns about side effects?

The appropriate response for a Qualified Medication Assistant when a resident expresses concerns about side effects is to listen actively and report the concerns to the supervising nurse for assessment. This approach ensures that the resident feels heard and understood, which is essential for building trust and rapport.

Listening actively means giving the resident your full attention, acknowledging their feelings, and providing support. It encourages open communication, allowing residents to express their worries in a safe environment. After gathering the information, it is crucial to report these concerns to the supervising nurse, who has the professional training and authority to assess the situation further. This reporting allows for a thorough evaluation of the resident's symptoms and potential side effects, ensuring their safety and well-being.

This response is in line with the protocols that prioritize resident safety and the importance of collaborative care, where each member of the health care team plays a vital role. Holding off on making any changes or dismissing the concerns ensures that the resident receives comprehensive care and any necessary interventions can be properly implemented by qualified medical personnel.